User Journey Mapping

Turn2Us: Better Journeys for Financial Aid Seekers

In 2002, as a UX Research Lead, I worked on a project for Turn2us, a UK…
Working with my team to ensure the best outcomes

As a manager and team lead, it is crucial to not only participate in the day…
Centering users on the Centrepoint website

From 2022 to 2024, I led my team in conducting research projects for Centrepoint’s website, focusing…