
Helping Turn2Us improve their website through research
I worked with Turn2us to improve their website’s user experience in areas like accessibility, mobile usability, and navigation. Through extensive research, we gathered insights from diverse users and provided recommendations for improvements.
Centering users on the Centrepoint website
From 2022 to 2024, I led my team in conducting research projects for Centrepoint. Our findings guided the development of a user-centric website through open card sorts and surveys, user journey mapping and a new information architecture.


Working with my team to ensure the best outcomes
To be an effective leader, you need to find a good balance between ensuring the quality of the work that comes out of your department, supporting your team to keep improving their skills, and trusting them to do their best work.
